CVE-2024-57728
📛 CVE Title
CVE-2024-57728
Description
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Overview
- State
- PUBLISHED
- Assigner (CNA)
- mitre
- CVSS severity
- —
- CVSS score
- —
- CVSS vector
AV:N/AC:L/Au:M/C:C/I:C/A:C- Effective score
- 7.2 / 10 HIGH source: NVD
- CWE(s)
- —
- Reserved
- 2025-01-09
- Published
- 2025-01-15 01:00 UTC
- Last updated
- 2026-04-25 05:55 UTC
- Source
- https://raw.githubusercontent.com/CVEProject/cvelistV5/main/cves/2024/57xxx/CVE-2024-57728.json
- Linked Threat
- CVE-2024-57728 — SimpleHelp SimpleHelp: SimpleHelp Path Traversal Vulnerability
CISA Known Exploited Vulnerabilities CISA KEV
CISA has confirmed in-the-wild exploitation of this CVE. Federal agencies must remediate by the due date below; private orgs should treat it as priority-1.
- Vulnerability name
- SimpleHelp Path Traversal Vulnerability
- Vendor / project
- SimpleHelp
- Product
- SimpleHelp
- Date added to KEV
- 2026-04-24
- Remediation due
- 2026-05-08
- Required action
- Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
- Ransomware campaign use
- Known
- CISA notes
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier ; https://nvd.nist.gov/vuln/detail/CVE-2024-57728
- CISA listing
- www.cisa.gov/known-exploited-vulnerabilities-catalog
NVD triage scoring NVD CVE 2.0
Layer NVD adds on top of the CNA's CVE record — published / last-modified timestamps, exploitability / impact subscores, and the FIRST.org EPSS probability that this CVE will be exploited in the wild in the next 30 days.
- NVD published
- 2025-01-15 23:15:09 UTC
- NVD last modified
- 2026-06-17 08:13:58 UTC
- NVD CVSS v3.1
- 7.2 / 10 HIGH source: nvd@nist.gov
- NVD CVSS vector
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H- Exploitability subscore
- 1.2 / 10
- Impact subscore
- 5.9 / 10
- EPSS score
- 0.0755 (probability of exploitation in next 30 days)
- EPSS percentile
- 93.75% vs all CVEs — higher = more likely to be exploited, as of 2026-06-27
NVD-assigned CWE(s):
CWE-59,
CWE-22
(differs from the CNA list above)
NVD / KEV / EPSS data refreshed 2026-06-28 05:22 UTC. Re-run the 🛰 Backfill from NVD button above to refresh.
European Union Vulnerability Database ENISA EUVD
ENISA's official EU repository for curated vulnerability intelligence. Carries a separate identifier (EUVD-YYYY-NNNN) and frequently exposes an earlier-published description + CVSS than NVD does.
- EUVD ID
-
EUVD-2024-53726 - Assigner
- mitre
- Published
- Jan 15, 2025, 12:00:00 AM
- Updated
- Apr 25, 2026, 3:55:36 AM
- EUVD base score (CVSS 3.1)
-
7.2 / 10
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H - EUVD-reported EPSS
- 53.8800
- Vendors
- n/a
- Products
-
n/a (n/a)
- Aliases
-
GHSA-mchm-7mqx-7299
ENISA description: SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Affected products (1)
| Vendor | Product | Versions | Platforms |
|---|---|---|---|
| n/a | n/a |
n/a (affected)
|
— |
Affected products — CPE 2.3 (1) NVD
NVD's normalized CPE 2.3 matchers, used by vendor tools (vulnerability scanners, asset managers) for automated detection. Compare with the CNA's free-text "Affected products" section above.
cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*
Vendor references (2)
References embedded in the original CVE record by the assigning CNA.
MITRE references (1) cveawg.mitre.org
Pulled from MITRE's CVE Services API by the 🛰 Backfill from MITRE button.
Web references (3)
DuckDuckGo results ranked by threat-intel / vendor advisory domains. Generated by the 🔎 Find references (web) button above — same flow as the Remediations search.
- https://attackerkb.com/topics/CVE-2024-57728 rapid7:attackerkb.com
- https://www.cve.org/CVERecord?id=CVE-2024-57728 rapid7:www.cve.org
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ rapid7:www.horizon3.ai
NVD-tagged references (5)
Reference list NVD curates from the CNA record, vendor advisories, and third-party reports. The tag chips below are NVD's analyst-assigned categories.
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier cve@mitre.org Vendor Advisory
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728 134c704f-9b21-4f2e-91b3-4a467353bcc0 US Government Resource
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ cve@mitre.org Third Party Advisory
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/ 134c704f-9b21-4f2e-91b3-4a467353bcc0 Technical Description
- https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce 134c704f-9b21-4f2e-91b3-4a467353bcc0 Third Party Advisory
Indicators (2)
IOCs linked to the auto-promoted Threat row.
| Type | Value | VirusTotal | Attached |
|---|---|---|---|
| cwe |
CWE-22
|
no local data | 2026-05-14 02:58 UTC |
| cve |
CVE-2024-57728
|
no local data | 2026-05-14 02:58 UTC |
Remediations (18)
Remediations are stored against the linked Threat row; the list below is deduplicated across both pages.
-
web:blog.talosintelligence.com
Microsoft has released its monthly security update for August 2025, which includes 111 vulnerabilities affecting a range of products, including 13 that Microsoft marked as "critical".
2026-05-23 10:39 UTC -
web:cvefeed.io
The following products are affected by CVE-2024-57728 vulnerability. Even if cvefeed.io is aware of the exact versions of the products that are affected, the information is not represented in the table below.
2026-05-23 10:39 UTC -
web:cyberpress.org
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has added two actively exploited Microsoft Defender vulnerabilities to its Known Exploited Vulnerabilities (KEV) catalog, issuing an urgent remediation directive for federal agencies with a due date of June 3, 2026.
2026-05-23 10:39 UTC -
web:feedly.com
CVE-2024-57728 is a critical vulnerability that allows for arbitrary file uploads leading to remote code execution with administrative privileges. The details regarding its exploitation in the wild, proof-of-concept exploits, mitigations , detections, patches, or downstream impacts on third-party vendors are not provided in the available ...
2026-05-23 10:39 UTC -
web:nvd.nist.gov
Secure .gov websites use HTTPS A lock () or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites.
2026-05-23 10:39 UTC -
web:portal.msrc.microsoft.com
The Security Update Guide provides information on the latest Microsoft security updates, helping users understand and address potential vulnerabilities effectively.
2026-05-23 10:39 UTC -
web:securityvulnerability.io
What is CVE-2024-57728 ? The SimpleHelp Remote Support Software, versions 5.5.7 and earlier, is susceptible to an arbitrary file upload vulnerability. This flaw allows admin users to upload specially crafted zip files, which can exploit a phenomenon known as 'zip slip'. By leveraging this vulnerability, malicious actors can potentially upload arbitrary files to any directory on the file system ...
2026-05-23 10:39 UTC -
web:www.computerworld.com
Each month, the team at Readiness analyzes the latest Patch Tuesday updates from Microsoft and provides detailed, actionable testing guidance. The company's Patch Tuesday release for February ...
2026-05-23 10:39 UTC -
web:www.rapid7.com
Microsoft has published 172 new vulnerabilities, including six zero-day vulnerabilities. Windows 10 moves past the end of support, sort of. Critical RCE in Windows Server Update Service.
2026-05-23 10:39 UTC -
web:zecurit.com
Get the complete breakdown of Microsoft's May 2026 Patch Tuesday. We analyze the latest security updates and all critical CVEs .
2026-05-23 10:39 UTC -
web:learn.microsoft.com
Remediate security weaknesses discovered through security recommendations, and create exceptions if needed, in Defender Vulnerability Management.
2026-05-14 07:18 UTC -
web:support.servicenow.com
Overview The advisories below document publicly disclosed Common Vulnerabilities and Exposures ( CVEs ) in the Now Platform by ServiceNow. Because ServiceNow uses various methods to communicate vulnerability information, patches, and other fixes, customers should review family, security patch , and hotfix release notes, which are available at https://docs.servicenow.com, for a complete list of ...
2026-05-14 07:18 UTC -
web:cybersecuritynews.com
Microsoft's May 2026 Patch Tuesday lands with a heavy enterprise focus, fixing 120 vulnerabilities across Windows, Office, Azure, developer tools, and Microsoft 365 apps, including 29 remote code execution (RCE) flaws rated Critical.
2026-05-14 07:18 UTC -
web:www.forbes.com
As security researchers warn about a dangerous Microsoft Windows update that isn't legitimate, users must pay close attention to what they are actually downloading.
2026-05-14 07:18 UTC -
web:www.malwarebytes.com
May's Patch Tuesday may not be the giant release many expected, but there are still plenty of important fixes that shouldn't be ignored.
2026-05-14 07:18 UTC -
web:www.microsoft.com
These Knowledge Base articles accompany all security updates and advisories, and include caveats or known issues with security updates. Additionally, support engineers document common concerns from customers in these KB articles. These Knowledge Base articles are published the Security Update Guide with each release on Patch Tuesday.
2026-05-14 07:18 UTC -
web:www.microsoft.com
Security Update Guide Notifications Microsoft's free Security Update Guide Notifications provide links to security-related software updates and notification of re-released security updates. These notifications are sent via email throughout the month as needed.
2026-05-14 07:18 UTC -
CISA KEV
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable. Due date: 2026-05-08 Known ransomware campaign use: Unknown
2026-05-14 01:13 UTC
AI Forensic Analysis
Only Available for Registered Users. Sign in to view.
Raw JSON
The full cvelistV5 record. Download as CVE-2024-57728.json.
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